Return & Exchange Policy

International orders from OntoLabel are final sale and not eligible for returns or exchanges.

For damaged products, contact support within 2 days of delivery by emailing hello@ontolabel.com

with your order number, issue description, and clear damage photos; replacements or credit notes will be provided where possible.

Orders can be cancelled and refunded (minus gateway fees) only before shipping; no cancellations post-shipment. OntoLabel ships from our Delhi office using reliable couriers but bears no responsibility for transit delays or losses.

For queries, email hello@ontolabel.com or call +91 9899666377